Frequently Asked Questions

– Where are you from?
Our company is located in Hanoi, Vietnam. All our products are shipped from warehouses in Vietnam to over the world.

– What payment methods do you take?
We accept Visa, Master Card, JCB, and bank transfers as the payment method.

– What shipping method do you use?
We ship our orders via Vietnam Registered Airmail Service which has an overall stable delivery speed and good service quality.
You can also choose to opt-in to Vietnam Post Registered Parcel (VN quick post) at an extra upgrade fee. This service is fully traceable and takes less time to deliver (normally 5-8 business days).

– Which countries do you ship to?
We ship to most countries all over the world except for some specific locations.

– What’s the shipping cost of my order?
We offer various shipping costs depending on location and weight. It means our customer is able to optimize for their total cost.

– Does my item come with a warranty?
We offer a 30-days warranty (from the date of receipt) for all our products and we would be happy to resolve any problems with our products.

Thank you very much for shopping with us! Looking for product information? please visit our HOME PAGE!