Frequently Asked Questions

– Where are you from?
Our company is located in Hanoi, Vietnam. All our orders are shipped from our warehouse to all over the world.

– What payment methods do you take?
We accept Visa, Master Card, JCB and bank transfer as the payment method.

– What shipping method do you use?
We ship our orders via Vietnam Registered Airmail Service which has overall stable delivery speed and good service quality.
You can also choose to opt-in Vietnam Post Registered Parcel (VN quick post) at an extra upgrade fee. This service is fully traceable and takes less time to deliver (normally 5-8 business days).

– Which countries do you ship to?
We ship to most countries all over the world except some specific locations.

– What’s the shipping cost of my order?
We offer various shipping cost depending on location and weight. It means our customer is able to optimize for their total cost.

– Does my item come with a warranty?
We offer the 30-days warranty (from date of receipt) for all our products and we would be happy to resolve any problems with our products.

Thank you very much for your shopping with us!

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